Refund policy

Returns from The MGA Shop  will only be accepted for 30 days from the purchase date. Returned items must be new, unassembled, and unused in their original packaging. To help make the holidays a little brighter, MGA is offering an extended 90-day warranty on purchases made after October 15, 2025. The extended 90-Day Warranty is effective through January 15, 2026

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. The customer is responsible for any return shipping charges. Shipping charges for both delivery and returns are not refundable, this includes item(s) purchased on Free Shipping offers and or in item(s) where a delivery is refused. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund on the original form of payment they used to make the purchase. All sales are final on pre-orders.

Return the item(s) using the carrier of your choice with a tracking service.  Be sure to include your order number on the return label. Please allow 30 days for your refund to process.

For orders over $600, you will be charged a 20% restocking fee on any returned items.  Customer is responsible for the cost of shipping returned to us if order is refused and will be deducted from your refund.  Please allow 45 days for refunds for orders over $600.  Returned orders will be verified by warehouse for quantities received back before any refunds are processed.

The MGA Shop does not have an exchange policy.

Return Address:
MGA Entertainment
Attn: Returns Dept
2180 Barlow Road
Hudson, Ohio 44236
Order#


Contact Us

If you have questions please contact us by e‑mail at

MGAEntertainmentStore@mgae.com