Please note that some items ship in their own packaging and will reveal their contents.

Shipping & Returns

Track Your Order

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also track your order by:

• Logging into your account on Shop.MGAE.com
• Using the tracking link in your shipment confirmation email
• Tracking through the Shop App

Shipping Information

United States Shipping

We currently ship to all 50 U.S. states. We do not ship to PO boxes, APO/FPO. We cannot ship to Puerto Rico, Guam or the US Virgin Islands.

Please note: Free Shipping is available only within the contiguous 48 states and excludes Alaska and Hawaii. We do not ship to Puerto Rico or the U.S. Virgin Islands.

Free Shipping

• Orders over $50 USD qualify for Free Standard Shipping to the US
• Promotional and discounted items count toward the $50 threshold based on their discounted price
• To receive Free Shipping, you must select the Free Shipping option at checkout
• Selecting another shipping method will result in applicable shipping charges
• Orders qualifying for Free Shipping may ship via UPS Ground Saver, UPS Ground, or another carrier selected by Shop.MGAE.com

Estimated Delivery Times

Shipping Method	Estimated Delivery
Free Standard Shipping	7-10 Business Days
Economy Shipping	5-7 Business Days
Ground Shipping	3-5 Business Days

Delivery times are estimates and may vary.

Pre-Orders

Pre-order items ship according to the estimated shipping window listed on the product page.

International Shipping

We ship internationally to select countries through our partner, Global-e.

International Ordering

• Orders ship via DHL Express or Standard Courier
• Please allow approximately 2-7 business days for order processing
• Standard Shipping: 7-12 Business Days
• Express Shipping: 5-10 Business Days
• Customers receive tracking information by email or SMS once the order ships

To view available countries and local currency options, select the currency icon located at the top of the site or you can view the list of countries here.

Duties, Taxes & Customs Fees

Depending on your destination country, duties, taxes, and customs fees may apply.

• Where available, these charges will be calculated and displayed at checkout
• Some countries require duties and taxes to be paid upon delivery
• Customers are responsible for any duties, taxes, or fees assessed by local customs authorities

International Returns

At this time, International orders are not eligible for return.

Returns Policy

Return Eligibility

Most items purchased from Shop.MGAE.com may be returned within 30 days of purchase if they are:

• New and unused
• In their original packaging

Holiday Returns

Items purchased as gifts for December celebrations may be returned through January 31.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Apparel
• Pre-order items
• International Orders (Non US orders)

Important Product Notice

Items are mass-produced toys intended for play. Minor variations are normal and do not qualify for refund or replacement.

Refunds

Once a return is received and processed:

• Refunds are issued to the original form of payment
• Refunds include the purchase price of returned item(s) and applicable sales tax
• Please allow up to 30 days for refund processing

Non-Refundable Charges

The following charges are not refundable:

• Original shipping charges
• Return shipping costs
• Shipping charges associated with refused deliveries

Customers are responsible for return shipping costs.

Gift Returns

If a gift is returned, the refund will be issued to the original purchaser's payment method.

Exchanges

Shop.MGAE.com does not offer exchanges at this time.

Reporting Product Issues

If there is an issue with your order or product, please contact us within 7 days of delivery.

Please note:

• Packaging or shipping carton damage is not eligible for refund, replacement, or warranty claim
• Damage to the outer shipping box during transit does not affect product eligibility unless otherwise required by law

How to Return an Item

Please return your item using a trackable shipping service and include your order number with the shipment.

Return Address for US:

MGA Entertainment
Attn: Returns Department
10200 Amargosa Rd
Hesperia, CA 92345

Order #: (include your order number)

Price Matching

Shop.MGAE.com does not offer price matching with other retailers.

Contact Us

Questions? We're here to help.

📧 mgaentertainmentstore@mgae.com